Refund policy
Return Policy
Return Rules Summary
- Returns accepted for 30 days
- Customer provides return shipping
- 99% restocking fee applies
- Final sale items are not eligible for returns
Detailed Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at thinkervalueltd@gmail.com. Returns must be sent to the following address: 12 Digitalro 31 gil, Guro, Seoul, Korea .
⚠️ Important:
- Customers are responsible for return shipping costs.
- A 99% restocking fee will be deducted from the refund.
- Final sale items are not eligible for returns.
- Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty items)
- Hazardous materials, flammable liquids, or gases
For questions about a specific item, contact us at thinkervalueltd@gmail.com.
Exchanges
If you need a different item, return the original item first. Once the return is accepted, place a new order.
European Union 14-Day Cooling Off Period
For orders shipped to the EU, you have 14 days to cancel or return your order for any reason. The item must be unworn, unused, and in its original packaging with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days (minus the 99% restocking fee). Processing times may vary based on your bank.
If you do not receive your refund within 15 business days, please contact us at thinkervalueltd@gmail.com.